Understanding the Grievance Process in Texas Schools

TEXAS (TXAN 24) — When parents, students, or employees have concerns about a Texas public school, whether it’s related to academics, discipline, discrimination, safety, or staff conduct, the Texas Education Code provides a structured grievance process to make sure those issues are formally heard and resolved.

The process starts at the local district level, since most complaints must go through the school or district before reaching the Texas Education Agency (TEA).

Here’s how it typically works:

1. Informal Resolution:

   Most districts encourage parents or employees to first speak directly with the teacher, coach, or principal involved. Many problems can be resolved quickly this way without filing a formal complaint.

   
   

2. Level One Grievance:

   If the issue isn’t resolved, the next step is to submit a written grievance (often called a “Level One” complaint) to the campus principal or department supervisor. Each district has a specific form for this, usually found on their website under “Public Information” or “Policy FNG” for student/parent complaints.

   
   

3. Level Two Appeal:

   If the parent or employee disagrees with the outcome, they can appeal to the Superintendent’s Office or their designee. This must usually be done within a set time frame, often 10 to 15 business days after receiving the Level One response.

   
   

4. Level Three Appeal:

   The final local step is an appeal to the school board, which may hold a closed session or allow a short presentation before making a decision. Once the board issues a ruling, the local grievance process is complete.

   
   

5. Texas Education Agency (TEA):

   Only certain complaints — such as those involving special education services, educator misconduct, or violations of state law, can be appealed to the TEA. For others, the board’s decision is final.

Every district must follow these grievance procedures under Texas Education Code Chapter 11 and 26, and failure to do so can open the door for state intervention.

If you’re unsure how to start, check your district’s website for Policy FNG (Local) or contact the district’s Public Information Office for guidance on where to file your grievance.